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W
Wise
Financial Services · London, UK

How Wise saves 15 hours/week with Vecta™ AI

Wise deployed Vecta™ AI as their always-on HR compliance assistant — eliminating repetitive questions and freeing their People team for strategic work.

G2 Verified Customer
15h
saved per week for the HR team
25
countries covered by Vecta™ AI
90%
of HR questions answered instantly
20+
languages supported by Vecta™
Industry
Financial Services
Company size
3,000+ employees
HQ
London, UK
Countries with Vectis
25 countries
Employees on platform
310
Product used
Vecta™ AI + EOR
The challenge

HR team drowning in compliance questions

With 310 employees spread across 25 countries, Wise's HR team was fielding a constant stream of compliance and benefits questions — most of them repetitive, many of them arriving at 2am local time.

  • 15+ hours/week answering repetitive compliance questions
  • Employees waiting days for answers to time-sensitive questions
  • No 24/7 support for employees in non-HQ timezones
  • HR team unable to focus on strategic initiatives
The solution

AI-powered compliance expert, always on

Vecta™ AI was deployed as Wise's always-on HR assistant, trained on their specific policies and the full global employment law knowledge base — answering 90% of questions instantly.

  • Vecta™ AI deployed as always-on HR compliance assistant
  • Instant answers to leave, benefits, and employment law questions
  • Multi-language support for Wise's global employee base
  • HR team freed for strategic work — 15h/week reclaimed
"The Vecta™ AI assistant saves our HR team 15+ hours per week answering compliance questions. It's like having a local employment law expert in every country — always available, always accurate."
A
Anna Kowalski
Head of Global HR, Wise
How it happened

From HR bottleneck to AI-powered efficiency

Before Vectis
HR team overwhelmed

Wise's HR team was spending 15+ hours per week answering repetitive compliance questions from employees and managers across 25 countries — pulling focus from strategic work.

Week 1
Vecta™ AI deployed

Vectis integrated Vecta™ AI into Wise's HR portal, trained on Wise's specific employment policies, local country guides, and benefit summaries.

Month 1
90% deflection rate

Within the first month, Vecta™ was handling 90% of all HR questions without human intervention — in 20+ languages, available 24/7.

Today
Strategic HR focus

Wise's HR team now focuses entirely on strategic people programs — retention, compensation design, and culture — with Vecta™ handling compliance Q&A.

About this case study

Give your HR team 15 hours back every week

Let Vecta™ AI handle compliance questions while your team focuses on what matters.

No credit card required · 48h onboarding · Cancel anytime

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