How Intercom onboards international employees in 48 hours
Intercom switched from a slow EOR provider to Vectis — cutting onboarding time from 3 weeks to 48 hours and dramatically improving employee experience.
Previous EOR was slowing everything down
Intercom's existing EOR provider had 2–3 week onboarding timelines, frequent payroll errors, and a platform so clunky that HR managers dreaded using it. It was damaging new hire experience at a critical moment.
- Previous EOR provider with 2–3 week onboarding timelines
- Limited country coverage blocking expansion plans
- Employee complaints about payroll errors and slow support
- HR team spending hours on manual EOR coordination
Fast, seamless, employee-loved EOR
Vectis migrated Intercom's entire workforce without disruption and set a new standard — 48-hour onboarding, self-service employee portal, and payroll employees can count on.
- Seamless migration of 140 employees with zero disruption
- 48-hour standard onboarding for all new international hires
- Full country coverage across all 16 Intercom markets
- Self-service employee portal reducing HR admin load
"Switching to Vectis from our previous EOR was seamless. The onboarding was fast, the platform is far more powerful, and our employees actually love using it. The 48-hour onboarding alone was worth the switch."
Migrated and optimized in 6 weeks
Intercom's previous EOR provider had slow onboarding, limited country coverage, and a platform that frustrated their HR team and employees alike.
Vectis conducted a full audit of Intercom's existing employee agreements and designed a migration plan that preserved all employment continuity and benefit entitlements.
All 140 employees across 16 countries were migrated to Vectis with no employment gaps, no payroll delays, and no employee-facing disruption.
New international hires at Intercom are fully onboarded via Vectis within 48 hours — from offer letter to employment agreement to payroll setup.
About this case study
Unhappy with your current EOR? Switch in 6 weeks.
Vectis handles the migration. Your employees won't notice a thing — except faster onboarding.
No credit card required · 48h onboarding · Cancel anytime